AAUJ

The researcher addressed two issues: hotels risks in information technology and human resources. He recommended all hotels to have risk plan and organize workshops to all working hotels in partnership with the Ministry of Tourism and Antiquities and strategic planners.

By the end, the committee of thesis supervisor and head of committee Dr. Sharif Abu Karsh, AAUJ internal examiner Dr. Majeed Mansour and external examiner from An-Najah University Dr. Jafar Abahra, decided to give Loay Al-Aridi a master degree.

This came during the Palestinian Basketball Federation President visit with a group of its members to the multi-purpose sport hall at Arab American University. The University President Assistant for Administrative and Financial Affairs Mr. Faleh Abu Arra, Sports Facilities Director Mr. Oday Draghmeh and public relations staff, all welcomed them.

The delegation checked the hall facilities, special sports equipment for basketball and the hall readiness to host local, regional and international basketball events and tournaments.

In the thesis, he pointed to the customer satisfaction impact on their loyalty in banking sector through implementing managing system for customer relationship in the sector. Pointing to its importance in achieving customers’ satisfaction, which is the reason behind their loyalty to banks in Palestine.